Terms and conditions

Global Island (Pvt) Ltd “Elephant Tours” Trip Terms and conditions

PLEASE READ THIS FORM IN ITS ENTIRETY

Availability

Availability is on a first come-first served basis and is not guaranteed until this document and a deposit of 70% of the total trip price have been received and accepted by ELEPHANT TOURS. To verify the correct amount of the trip’s price, please contact us: info@elephanttravels.com or call us at: +94773960733. Upon acceptance by ELEPAHANT TOURS of the deposit paid by traveler, this document, signed by traveler shall serve as official registration for the Trip.
THE BALANCE FOR THIS TRIP MUST BE PAID 30 DAYS PRIOR TO THE START OF THE TRIP, PLEASE MARK THAT DATE IN YOUR CALENDAR.
If you have any questions regarding the exact date relative to your trip, please contact us: info@elephanttravels.com or call us at: +94773960733
If payment is not received by this date, ELEPHANT TOURS shall consider the failed payment a cancellation and it shall abandon your previously held spot leaving it available for other third parties to take. No refunds are given to travelers who fail to pay their balance by the due day.

PARTICIPATION REQUIREMENTS:

You must be in good physical condition to participate in this Trip. If you are taking prescription medication, please make sure you have enough before leaving. Any pre-existing physical, mental, or emotional disability that may require attention or special treatment must be reported in writing prior to the beginning of a Trip. Failure to do so may result in expulsion from a Trip at the traveler’s own expense. ELEPHANT TOURS reserves the right to accept or decline a person from participating in a Trip, without any claims or complaints by that person against us. Please provide a valid email address and current contact information. ELEPHANT TOURS may be sending out notices and information, most of which will be sent by email, including hotel information and receipts. It is your responsibility to notify ELEPHANT TOURS of any address change. Please keep an open mindset and spirit of adaptation when traveling abroad and remember that you will be in a different country with a different culture, different standards of living. All your personal information, address, emergency contact numbers, Trip Registration Form & Agreement, arrival information, etc, need to be in the possession of ELEPAHNT TOURS prior to the start of the Trip. All your information is strictly confidential and will not be shared with anyone.

CHANGES IN TRIP PRICE:

All quoted prices are subject to sudden changes, until balance is paid. Once the final balance has been paid, the price is locked, regardless of exchange fluctuations prior to the Trip taking place.

TRAVEL INSURANCE:

It is your responsibility to seek information on travel insurance companies. Travel insurance is highly recommended by ELEPHANT TOURS (to cover unexpected Trip cancellation, airline tickets, loss of luggage, trip delay, medical evacuation, etc.). ELEPHANT TOURS does not sell nor provide travel insurance or health insurance. It is not mandatory to have travel insurance to sign up for this trip. Whether or not you purchase travel insurance, you will be responsible for all expenses incurred following loss or damage to your property, any unforeseen travel expenses related to going on this Trip (flight delays, strikes, airport shut-downs, weather conditions, terrorist threats, etc.). Purchasing health coverage is your responsibility. Please inquire with your own health insurance company on whether they offer coverage overseas and their policy on reimbursement. You are responsible for any medical expenses incurred in the event you become injured or ill during your Trip.

CANCELLATION POLICY:

All reservations require 70% of the trip price as deposit per each person requesting participation in this Trip. There is a $100 non-refundable fee per person on all received cancellation requests, regardless of the period when the cancellation has been submitted.
If you cancel your participation 30 days or more prior to the start date of the Trip, then you will receive a refund of 100% of total money paid to ELEPHANT TOURS, minus the $100 non-refundable fee.
If you cancel your participation between 29 and 20 days prior to the start date of the Trip, then you will receive a refund of 75% of total money paid to ELEPHANT TOURS, minus the $100 non-refundable fee.
If you cancel your participation between 19 and 12 days prior to the start date of the Trip, then you will receive a refund of 50% of total money paid to ELEPHANT TOURS, minus the $100 non-refundable fee.
Any cancellations made 11 days or less prior to the start date of the Trip will receive no refund. No refunds will be given to no-shows. No refunds will be given to someone who has failed to pay their balance on time and/or decides to withdraw from the Trip after the Trip has started. In the event of a cancellation, the appropriate refund shall be sent out within 2 weeks from the date of cancellation. Any cancellation must be submitted in writing by ELEPHANT TOURS (letter or email).

TRAVEL DOCUMENTS:

You are responsible to carry a valid passport and for determining and fulfilling any visa requirements by contacting your country’s embassy. You must check with your own Doctor, if there are any vaccinations required for the Trip. Pregnant women: Must have a doctor approval in English for the flight and trip.

ACCOMMODATIONS:

Please let us know in advance of any particular questions or needs you have to make sure this Trip is for you. In case of over booking in the hotel ELEPHANT TOURS is allowed to transfer to travelers to another hotel in the same class or more. The responsibility for that is upon the hotel.

MEALS:

If you have allergies, special dietary requirements, glucose or other food intolerance, if you are hypoglycemic, vegetarian, vegan, lactose-intolerant, gluten-intolerant, diabetic, etc., please let us know in advance of any particular questions or needs you have in order to make this Trip suitable for you.

PERSON LEADING THE TRIP:

ELEPAHANT TOURS hires trained local professionals who will take you to the places you have chosen for the itinerary, so you can feel safe and at ease in any given moment of your vacation. Our mission is to make each traveler feel comfortable and have a relaxing experience in the Trip.

EXCLUDED FROM TRIP PRICE:

 You are responsible for your own airfare, so ELEPHANT TOURS recommends purchasing plane tickets shortly after putting down your deposit for this Trip to insure availability. All transportation not expressed as included is not included. Taxi fare, excess baggage fees, forwarding of baggage, baggage loss, medical expenses, travel insurance, items or a personal nature such as laundry, optional trips, any meals not specified to be included, special arrangements not specified to be included, airport taxes, extra charges and gratuities associated to your room are all not included. Trip package does not include any expenses related to any unforeseen travel conditions, weather conditions, flight delays, train delays, airport blockages, terrorism, strikes, and taxi fares. Price does not include items of a personal nature such as liquors, personal purchases, wine that is not included, restaurant gratuities, and gratuities to drivers and guides. Personal expenses such as phone calls, spa charges, room service, bar beverages, mini bar consumption, laundry, visa fees, airline excess luggage charges and other incidental extras are not included. Any other service not specified to be included in this packaged Trip is not included. Any travel expense not specified to be included is not included.

RESPONSIBILITY:

ELEPHANT TOURS, officers, directors, affiliates, collaborators, agents, associates, drivers, and all assistants and helpers to this Trip act only as agents and guides for the travelers and assume no liability for any injury, damage, loss, accident, loss detention, annoyance, delays and expenses arising from the same, irregularity which may be occasioned either by reason of defect in any vehicle or through acts of default of any company or persons engaged in conveying the passengers or in carrying out the arrangements of the Trip. ELEPHANT TOURS and its officers, directors, affiliates, collaborators, agents, employees and assistants accept no responsibility for losses or additional expenses due to delay or changes in flights, trains or other services, sickness, weather, government and other civil authorities; restrictions and regulations, civil disturbances, strikes, war, quarantine, discontinuances to arrive or change in transit or hotel service, uncontrollable events, forces of nature, illness, criminal or terrorist activities of any kind, and or all other

Causes over which we have no control. All such losses will have to be borne by the passengers as trip rates provide arrangements only for the times stated. Baggage is maintained at owner’s risk. As the Trip organizer, ELEPHANT TOURS accepts no responsibility for securing, handling, or possession of passports or travel documents; nor for the accuracy of information given regarding such documents. It is your responsibility to make sure that you are in possession of the proper travel documents and are in compliance with the current carrier and government regulations. ELEPHANT TOURS takes no responsibility for items forgotten at any of the accommodations where you have lodged at any time during the Trip. Rights are reserved at ELEPHANT TOURS sole discretion to decline to accept or retain any person as a member of the trip at any time should such person’s health, mental condition, physical infirmity or general deportment impede the operation of the Trip or the rights, welfare or enjoyment of other Trip members. ELEPHANT TOURS its officers, directors, affiliates, collaborators, agents, employees and assistants reserve the right to cancel or reschedule any tour/activity departure in accordance with operation requirements. Uncompleted portions of the Trip itinerary are not cause for refund.

ACCEPTANCE OF TERMS & CONDITIONS

PLEASE READ AND SIGN AT THE BOTTOM OF THIS PAGE.

I have fully read and understood the Trip Terms & Conditions, as well as the Trip Registration Form & Agreement relating to this Trip. I understand the Cancellation & Refund Policy, as well as the deadlines for payment and for cancellation submission. I hereby warrant being aware of what is included and what is not included in this Trip. I acknowledge that ELEPHANT TOURS or its officers, directors, affiliates, collaborators, agents or employees are not responsible for any accidents, food poisoning, allergy-related health problems, or any other harm or injury that I may experience which may occur during or following the trip. I am responsible for any expenses that relate to my food allergies or particular dietary needs (i.e. vegetarian, vegan, diabetic, glucose-intolerant, hypoglycemic, etc.), which keep me from eating what is presented during the included meals. With this agreement I release ELEPHANT TOURS and all its officers, directors, affiliates, collaborators, agents or employees from ANY legal liability for any unexpected occurrence that may take place arriving to and/or on the Trip, and/or after the Trip is over. I understand that ELEPHANT TOURS assumes no liability for any lost or stolen items, injury or death for any reason (including but not limited to car or any other transportation related accident), terrorism, any injury or illness related to food intake or poisonings, or other medical problems. I understand traveler’s insurance; personal medications and all medical needs are my responsibility and not that of ELEPHANT TOURS. I understand that ELEPHANT TOURS can make no refunds due to missed days, activities, or hotel accommodation because of weather conditions, as well as strikes an/or other unexpected occurrences during the trip. Furthermore, I understand if I elect to forego any meal and/or activity for any reason, no refund for the meal and/or activity will be made. I am responsible for any medical expenses incurred in the event I become injured or ill during the Trip.

Because of the personal nature of the Trip, I will be kind and considerate of other Trip members, if any, the Trip leader and assistants. For my benefit and the benefit of other Trip Members.  I agree to indemnify ELEPHANT TOURS and its officers, directors, affiliates, collaborators, agents or employees from any claim or damage arising out of my actions during the Trip.   This agreement shall be legally binding on me my heirs, my estate assigns, legal guardians and personal representatives, and shall be construed according to the laws of SRI LANKA. There shall be no amendments or waivers to this agreement unless in writing signed by all parties. Any waived breach shall not be considered the waiver of any additional breach.

I have read and understood the above information and all of the Trip Terms & Conditions and fully accept them.