Last updated: 24 June 2026
Elephant Travels and Tours is a travel brand operated by Global Island (Pvt) Ltd, a company registered in Sri Lanka. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, request a tour package, make a booking, or use our travel services.
By using our website or submitting your details to us, you agree to the practices described in this Privacy Policy.
In this Privacy Policy, “Elephant Travels and Tours”, “Elephant Travels”, “we”, “our”, or “us” refers to the Elephant Travels and Tours brand operated by:
Global Island (Pvt) Ltd
No. 95/L, Battiyawatte Road, Piliyandala, Sri Lanka
Phone: +94 77 396 0733
Email: info@elephanttravels.com
Website: https://www.elephanttravels.com/
We may collect personal information when you contact us, request a tour quotation, make a booking, complete a travel form, subscribe to updates, or communicate with us by email, phone, WhatsApp, website form, or social media.
The information we may collect includes:
We may also collect basic technical information when you use our website, such as IP address, browser type, device type, pages visited, referral source, and general website usage data.
We use your personal information for travel planning, booking management, customer support, and service delivery.
This may include:
We do not sell your personal information.
We may share only the necessary information with trusted third parties when required to arrange or deliver your travel services. These may include:
We share only the information reasonably necessary for the relevant service.
During travel planning, you may choose to share sensitive information such as dietary requirements, allergies, health conditions, mobility needs, accessibility requirements, or religious meal preferences.
We use this information only to help arrange suitable travel services. You should only share information that is necessary for your trip. While we will make reasonable efforts to communicate your requirements to relevant service providers, final responsibility for managing medical conditions, allergies, medications, and personal health needs remains with the traveler.
If you make payments to us, payment details may be processed by banks, payment gateways, card processors, or money transfer services. We do not intentionally store full card details on our website unless this is handled securely by an authorized payment provider.
Payment records may be kept for accounting, tax, legal, and business purposes.
Our website may use cookies or similar technologies to improve website performance, understand visitor behavior, measure marketing performance, and improve user experience.
Cookies may help us understand:
You can control or disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
We may contact you with travel-related updates, offers, or information if you have contacted us, requested information, booked with us, or opted in to receive updates.
You can ask us to stop sending marketing messages at any time by contacting us at info@elephanttravels.com.
Even if you opt out of marketing messages, we may still contact you regarding active bookings, payments, safety updates, service changes, or other important travel-related matters.
We take reasonable steps to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
However, no website, email, messaging platform, or online transmission is completely secure. You share information online at your own risk.
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including travel service delivery, customer support, business records, legal obligations, accounting, tax requirements, dispute resolution, and future travel reference where appropriate.
When information is no longer required, we will take reasonable steps to delete, anonymize, or securely store it according to our business and legal requirements.
As we serve travelers from different countries, your information may be processed in Sri Lanka and may also be shared with service providers in Sri Lanka or other countries where required for your travel arrangements.
By contacting us or booking with us, you understand that your information may be handled across borders where necessary to provide travel services.
Depending on applicable law, you may have the right to:
To make a request, contact us at info@elephanttravels.com.
We may need to verify your identity before responding to certain requests.
Our website may contain links to third-party websites, booking platforms, payment gateways, social media pages, or partner services. We are not responsible for the privacy practices, security, or content of third-party websites.
You should review the privacy policies of any third-party websites you visit.
We may collect children’s travel information when a parent, guardian, or authorized adult provides it for family travel arrangements.
We do not knowingly collect personal information directly from children for marketing purposes.
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
Continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
For questions about this Privacy Policy or how your personal information is handled, please contact:
Elephant Travels and Tours
A brand of Global Island (Pvt) Ltd
No. 95/L, Battiyawatte Road, Piliyandala, Sri Lanka
Phone: +94 77 396 0733
Email: info@elephanttravels.com
Website: https://www.elephanttravels.com/
